Refunds & Returns Policy
At DigitalPrinting.com.my, we want you to be completely satisfied with your order. Because our products are custom-printed, we are unable to accept returns for reasons such as “change of mind.” However, we do accept returns and issue replacements under the following conditions:
✅ Eligible for Refunds/Reprints
Defective Products – Printing errors, missing pages, or poor-quality finishes caused by production.
Wrong Items – You received the wrong product compared to what you ordered.
Damaged in Transit – Items that arrive physically damaged (must provide photo evidence within 48 hours).
❌ Not Eligible for Refunds/Reprints
Errors in the artwork or file provided by the customer.
Color variation due to monitor/screen differences (slight variation is standard in printing).
Customer change of mind after production has started.
📌 Refund / Reprint Process
Contact our support team within 7 days of receiving your order.
Provide your order number, description of the issue, and supporting photos (if applicable).
Our team will review the case and offer either a reprint or a refund depending on the situation.
💳 Refund Timeline
Refunds (if applicable) will be processed within 7–14 working days back to your original payment method.